Booking Terms and Conditions

For Booking you will be automatically redirected to secure payment page of LittleHotelier. All sensitive information, including personal details as well as credit card information, is kept confidential. This means that information can only be exchanged between you, LittleHotelier and Colliford Tavern, and that no other third party can access this data.

Your booking is only confirmed upon receipt of a deposit – representing the cost of one night stay.  The deposit is non refundable, regardless of the reason for cancellation.

We do not offer 24 hours reception; we therefore ask that you let us know what time on the first day of your booking, the time you will arrive.  We will then arrange for a member of staff to meet you at the guesthouse. The check in time period we offer each day is 2pm and 9pm.  In the event you are held up, we ask that you let us know immediately so we can make alternative arrangements.  If you do not arrive on time or fail to make alternative arrangements we will assume that you have cancelled the room and will charge the full amount of the stay to your card and we reserve the right to offer the room to a 3rd party if you are more than 3 hrs late from your arrival time.

Due to the size and nature of our business we do not offer a butler service to and from the rooms with your luggage.

Your Booking is personal to you and you cannot sell or transfer your stay to a 3rd party.

If you are booking  for a 3rd party – you will be liable to ensure that they comply with the terms, conditions and house rules which are in force at that time and will be liable for any loss or destruction of property during their stay.

Rates, terms and conditions and descriptions of what we offer are only kept up to date on this website www.colliford.com we are aware that third parties advertise our guesthouse however we do not take responsibility for any inaccuracies, which may exist on third party sites and it is your responsibility to ensure you check in the information here on our site.

On arrival at the Guesthouse, you must present evidence of identity, which includes a photograph of you.

If you cancel your booking you need to cancel with a minimum of 7 days prior to the first night booked, if we receive your cancellation in time you will only be charged one night stay, failing which the cost of your whole stay becomes payable on the day of your first night’s booked stay.

Breakfast time is served between 8:30-9.30am and we are not able to extend that time slot.

We do not accept pets at this establishment.

In the event you commit damage. Destruction or interfere with property belonging to the guesthouse or if you cause nuisance annoyance or sufferance to the occupiers or the neighbouring rooms and or staff we will terminate your booking and you will be charged the whole amount of your booking, in addition we will instruct a third party to recover the amount equal to the value of such destruction.

In the event that you need to change the dates of the booking – you need to inform us of your wishes with at least 7 days before the date of your original arrival date.  In the event you fail to do this, then the whole of the price of your original booking will become payable.

We shall not be liable for non compliance of this agreement in the event we have to cancel your booking due to an event, which is beyond our control, such as floods, earthquakes, natural disasters, and failure of utilities, fires floods, burglary, or other such incident.

In some circumstances we do offer parking at the guesthouse.  However this is subject to availability.  We do not accept responsibility for any loss damage or destruction of your car or its contents and if you decide to use our car park you do so, entirely at your own risk.

On Arrival at the guesthouse, you agree to inspect the room and to tell the member of staff escorting you to your room of any problems.  This will give us a chance to perform the contract and to offer you alternative accommodation (in the event that your unhappy) If you accept the keys from a member of staff and fail to bring any problems to their attention within 1 hr of accepting the keys, you agree that this will be your acceptance of the room and it’s condition. If you fail to bring the issue to the member of staff and then leave you will be liable for the full cost of your whole booking.

In the event that you have a complaint, we firstly ask you to bring it to the attention of a member of staff, this will enable us to put things right.  However if you do not wish to address the complaint in person we ask that you contact us by going to http://www.colliford.com/contact-us/ and completing an online contact form.  We will respond to your complaint within 5 working days.  If you fail to follow our complaints procedure, you accept that all such complaints shall become null and void.

We are a small family business and we are not star rated.

We charge Per Person, Per Night – If you bring additional guests, who are not booked in with the hotel, we will charge you for the full amount of their stay, equal to your whole booking.

These terms and conditions can only be amended if done so in writing.